We use cookies to make our website as user-friendly and functional as possible for you. Some of these cookies are stored on the device you use to access the site.
Cookies are small packages of data that are exchanged between your browser and our web server whenever you visit our website. They do not cause any damage and are used solely to recognise website visitors. Cookies can only store information provided by your browser, e.g. information that you have entered into your browser or that is available on the website. Cookies cannot execute code and cannot be used to access your terminal device.
The next time you access our website using the same device, the information stored in the cookies can then either be sent back to us (“first-party cookie”) or to a web application of third party to whom the cookie belongs (“third-party cookie”). The information that is stored and sent back allows each web application to recognise that you have already accessed and visited the website using the browser on your device.
Cookies contain the following information:
We classify cookies in the following categories depending on their purpose and function:
Depending on the storage period, we also divide cookies into session and persistent cookies. Session cookies store information that is used during your current browser session. These cookies are automatically deleted when the browser is closed. No information remains on your device. Persistent cookies store information between two visits to the website. Based on this information, you will be recognized as a returning visitor on your next visit and the website will react accordingly. The lifespan of a persistent cookie is determined by the provider of the cookie.
The legal basis for using technically necessary cookies is our legitimate interest in the technically fault-free operation and smooth functionality of our website. The use of statistics and marketing cookies is subject to your consent. You can withdraw your consent for the future use of cookies at any time. Your consent is voluntary. If consent is not given, no disadvantages arise. For more information about the cookies we actually use (specifically, their purpose and lifespan), refer to this Privacy Policy and to the information in our cookie banner about the cookies we use.
You can also set your web browser so that it does not store any cookies in general on your device or so that you will be asked each time you visit the site whether you accept the use of cookies. Cookies that have already been stored can be deleted at any time. Refer to the Help section of your browser to learn how to do this.
Please note that a general deactivation of cookies may lead to functional restrictions on our website.
On our website, we also use so-called local storage functions (also called "local data"). This means that data is stored locally in the cache of your browser, which continues to exist and can be read even after you close the browser - as long as you do not delete the cache or data is stored within the session storage.
Third parties cannot access the data stored in the local storage. If special plug-ins or tools use the local storage functions, you are informed within the description of the respective plug-in or tool.
If you do not wish plug-ins or tools to use local storage functions, you can control this in the settings of your respective browser. We would like to point out that this may result in functional restrictions.
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, Parent company: Google LLC (USA).
Purpose: Web Analytics, Performance Measurement, Conversion Tracking, Collection of Statistical Data
Category: Statistics
Recipients: EU, USA
Data processed: IP Address, Website Visit details, User Data.
Data subjects: Users
Technology: JavaScript Call, Cookies
Legal basis: Consent, Data Privacy Framework, https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt000000001L5AAI&status=Active
Website: https://www.google.com
Further information:
https://policies.google.com/privacy
https://safety.google/intl/en/principles/
https://business.safety.google/adsprocessorterms/
Here you can find out where exactly Google data centers are located: https://www.google.com/about/datacenters/locations/
On our website, we use the functions of the web analysis service Google Analytics to analyze user behavior and to optimize our website. The reports provided by Google are used to analyze the performance of our website and to measure the success of possible campaigns via our website.
Google Analytics uses cookies that enable an analysis of the use of our website.
Information about the use of the website such as browser type/version, operating system used, the previously visited page, host name of the accessing computer (IP address), time of server request are usually transmitted to a Google server and stored there. We have concluded a contract with Google for this purpose.
On our behalf, Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. According to Google, the IP address transmitted by your browser is not merged with other data from Google.
We only use Google Analytics with IP anonymization activated by default. This means that the IP address of a user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. According to Google, the IP address transmitted by a user's browser within the scope of Google Analytics is not linked to other Google data.
During the website visit, the user behaviour is recorded in the form of so-called events. These can represent the following:
furthermore, the following is recorded:
The processing of this data is essentially done by Google for its own purposes such as profiling (without our ability to influence).
The data about the use of our website is deleted immediately after the end of the retention period set by us in each case. Google Analytics gives us a default of 2 months for the retention period of user and event data, with a maximum retention period of 14 months. This retention period also applies to conversion data. For all other event data, the following options are available: 2 months, 14 months, 26 months (Google Analytics 360 only), 38 months (Google Analytics 360 only), 50 months (Google Analytics 360 only). We will choose the shortest storage period that corresponds to our intended use. You can ask us at any time for the retention period currently set by us.
The deletion of data whose retention period has been reached takes place automatically once a month.
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company Google LLC (USA), https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt000000001L5AAI&status=Active
Purpose: Integration of fonts
Category: Statistics
Recipients: EU, USA (possible)
Data processed: IP address, language settings, screen resolution, version and name of browser.
Data subjects: website visitors
Technology: JavaScript call
Legal basis: Consent, Data Privacy Framework
Website: www.google.com
Further information: https://developers.google.com/fonts/faq https://policies.google.com/privacy https://www.google.com/about/datacenters/inside/locations/
To display fonts consistently, our website uses Web Fonts which are provided by Google.
To display web fonts, the web browser you use must connect with a Google server. This informs Google that our website is being accessed via your IP address. The IP address from the browser of the device you are using to access our site is also stored by Google. If your browser does not support Web Fonts, your device will display the site using a standard font type. With each Google Font request, your IP address is automatically transferred to a Google server along with information such as your language preferences, display resolution, version and name of your browser. The usage data collected by Google enables them to determine the popularity of specific font types. Google publishes these findings on internal analytics sites (e.g. Google Analytics).
Google Fonts enables us to use fonts on our own website without uploading them to our server. Google Fonts is an important building block for maintaining the high quality of our website. All Google fonts are automatically optimized for the web. This reduces the data volume and is particularly advantageous for use on mobile devices. When you visit our site, the low file size allows for quicker loading times. Furthermore, Google Fonts are secure Web Fonts that support all major browsers.
Google stores requests for CSS assets for one day on its servers. This enables us to use the fonts with the support of a Google style sheet. The font files are stored by Google for one year. To delete data prematurely, you must contact Google Support ( https://support.google.com ).
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC (USA)
Purpose: Integration of Map Services
Category: Statistics
Recipients: EU, USA
Data processed: IP Address, Website Visit Details, User Data
Data subjects: Users
Technology: JavaScript Call, Cookies
Legal basis: Consent, Data Privacy Framework, https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt000000001L5AAI&status=Active
Website: https://www.google.com
Further information:
https://policies.google.com/privacy
https://safety.google/intl/en/principles/
https://business.safety.google/adsprocessorterms/
Here you can find out where exactly Google data centers are located: https://www.google.com/about/datacenters/inside/locations/
On our website, the service Google Maps is integrated in order to better display geographical information about locations for users.
Google Maps is an online map service with which geographic information can be made more legible via a terminal device. Among other things, directions are displayed or map sections of a location can be integrated into a website.
When Google Maps is called up, the browser establishes a connection to Google's servers. This enables Google to know that our website has been accessed via the user's IP address. The use of Google Maps enables Google to collect and process data about the use of the service.
For the provision of this service, Google Maps processes, among other things, entered search terms as well as latitude and longitude coordinates on the basis of the IP address. If the route planner function of Google Maps is used, the entered starting address is also stored. This data processing is carried out exclusively by Google and is not within our sphere of influence.
We would like to point out that a cookie called "NID" is set by Google when running this service. Google Maps does not currently offer us the option to run this service in a mode without this cookie. The NID cookie contains information about your user behavior, which Google uses to optimize its own services and to provide individual, personalized advertising for you.
Google anonymizes data in server logs by deleting a portion of the IP address and cookie information after 9 and 18 months, respectively.
Location and activity data is stored for either 3 or 18 months and then deleted. Users can also manually clear history at any time via a Google account. To completely prevent location tracking, a user must turn off the "Web and App Activity" section in their Google account.
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company Google LLC (USA),
Purpose: Protection against Misuse, Spam Prevention
Category: Technically Required
Recipients: EU, USA
Data processed: IP Address, Website Visit Details
Data subjects: User
Technology: JavaScript Call, Cookies, Local Storage
Legal basis: Legitimate Interest, Data Privacy Framework, https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt000000001L5AAI&status=Active
Website: https://www.google.com
Further information:
https://policies.google.com/privacy https://developers.google.com/recaptcha/
https://policies.google.com/privacy
https://safety.google/intl/en/principles/
https://business.safety.google/adsprocessorterms/
Here you can find out where exactly Google data centers are located: https://www.google.com/about/datacenters/locations/
On our website, the Google reCAPTCHA service is used to protect against abuse by non-human visitors (bots) and to prevent spam.
When reCAPTCHA is started, the browser establishes a connection to Google's servers. This enables Google to know that our website has been accessed via a user's IP address.
The purpose of reCAPTCHA is to verify whether the data entry on our website is made by a human or by an automated program. For this purpose, reCAPTCHA analyzes the user's behavior based on various characteristics. This analysis begins automatically as soon as the user starts our website. For the analysis, reCAPTCHA evaluates various information.
According to our information, the following data is processed by Google:
The data collected during the analysis is forwarded to and used by Google. The reCAPTCHA analyses run entirely in the background.
Cookies are used for the processing of the service. These cookies require a unique identifier for tracking purposes. According to Google, the IP address is not merged with other data from other Google services, unless a user is logged into his Google account while using the reCAPTCHA plug-in. Furthermore, reCAPTCHA also uses the local storage on the user's device to store data.
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, Parent company: Google LLC (USA)
Purpose: Launching Tools and Plugins
Category: Technically Required
Recipients: EU, USA (possible)
Data processed: IP Address
Data subjects: User
Technology: JavaScript Call
Legal basis: legitimate interest, Data Privacy Framework, https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt000000001L5AAI&status=Active
Website: https://www.google.com
Further information:
https://policies.google.com/privacy
https://safety.google/intl/en/principles/
https://business.safety.google/adsprocessorterms/
Here you can find out where exactly Google data centers are located: https://www.google.com/about/datacenters/locations/
The Google Tag Manager service is used on our website.
The Tag Manager is a service that allows us to manage website tags via an interface. This allows us to include code snippets such as tracking codes or conversion pixels on websites without interfering with the source code. In doing so, the data is only forwarded by the Tag Manager, but neither collected nor stored. The Tag Manager itself is a cookie-less domain and does not process any personal data, as it serves purely to manage other services in our online offering.
When the Google Tag Manager is started, the browser establishes a connection to Google's servers. These are mainly located in the U.S. Through this, Google obtains knowledge that our website was called up via the IP address of a user.
The Tag Manager ensures the resolution of other tags, which in turn may collect data. However, the Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this remains in place for all tracking tags that are implemented with the Tag Manager.
In the process of hosting our website, we store all data related to the operation of our website. This is necessary for enabling operation of our website. Therefore, we process this data on the legal grounds of our legitimate interest in optimising our website. To provide access to our website, we use the services of web hosting providers, to whom we supply the aforementioned data within the context of contractual processing.
We offer various ways to get in touch with us on our website. Whenever you contact us, your information is used to process and handle your contact request in the course of fulfilling pre-contractual rights and obligations. To handle and answer your request it is necessary for us to process your data; otherwise we are unable to answer your request or only able to partially answer it. Your information can be stored in a database of customers and leads on the grounds of our legitimate interest in direct marketing.
We delete your request and contact information when your request has been definitively answered and there is no legally required time limit for storing this data prior to deletion (e.g. pursuant to a subsequent contractual relationship). This is usually the case when there is no further contact with you for three years in a row.
Provider: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA
Purpose: User analysis, conversion measurement
Category: Statistics
Recipient: USA
Processed data: IP address, details of the website visit
Data subjects: Users
Technology: JavaScript call, cookies
Legal basis: Consent, EU-US Data Privacy Framework, https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt0000000KzNaAAK&status=Active
Website:
Further information:
https://privacy.microsoft.com/en-us/
https://learn.microsoft.com/en-us/compliance/regulatory/offering-eu-model-clauses
https://help.ads.microsoft.com/#apex/3/en/53056/2
Opt-out option: https://account.microsoft.com/privacy/ad-settings/signedout
The Microsoft Advertising service (formerly Bing Ads) is used on our website to analyze and optimize its economic operation.
Microsoft Advertising places cookies on users' devices that analyze user behavior on our website. This assumes that the user has reached our website via an advertisement from Microsoft Advertising. This provides us with information on the total number of users who clicked on such an ad, were redirected to our website and previously reached a specific target page (so-called conversion measurement). No IP addresses are stored and no personal information about the identity of our users is disclosed.
Microsoft operates its own servers worldwide. Most of these are located in the USA. Microsoft stores data for as long as is necessary to provide its own services or products or for legal purposes.
For technical reasons, particularly to ensure a functioning and secure website, we process the technically necessary data about accesses to our website in so-called server log files which your browser automatically sends to us.
The access data we process includes:
This data cannot be traced back to any natural person and is used solely to perform statistical analyses and to operate and improve our website while also optimising our site and keeping it secure. This data is sent exclusively to our website operator. The data is neither connected nor aggregated with other data sources. In case of suspicion of unlawful use of our website, we reserve the right to examine the data retroactively. This data processing takes place on the legal grounds of our legitimate interest in maintaining a technically fault-free and optimal website.
The access data is deleted within a short period of time after serving its purpose (usually within a few days) unless further storage is required for evidence purposes. In such cases, the data is stored until the incident is definitively resolved.
Within your visit to our website, we use the widespread SSL procedure (Secure Socket Layer) in conjunction with the highest level of encryption supported by your browser. You can tell whether an individual page of our website is transmitted in encrypted form by the closed representation of the key or lock symbol in the lower status bar of your browser. We use this encryption procedure on the basis of our justified interest in the use of suitable encryption techniques.
We also make use of suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments and kept state-of-the-art.
Provider: Vimeo.com, Inc, 330 West 34th Street New York, New York 10001, USA, EU representative: RA Robert Niedermeier, DATA BUSINESS SERVICES GmbH & Co KG-Germany (Germany).
Purpose: Integration of Video Content, Collection of Statistical Data
Category: Statistics
Recipient: USA
Data processed: IP Address, Website Visit Details, User Data.
Data subjects: Users
Technology: JavaScript Call, Cookies
Legal basis: Consent
Website: https://www.vimeo.com
Further information: https://vimeo.com/privacy
ATTENTION! Within the scope of this service, data transfer to the U.S. takes place or cannot be excluded. We would like to point out that as of July 10, 2023, the European Commission has issued an adequacy decision on the EU-US data privacy framework (Data Privacy Framework). Accordingly, organizations or companies (as data importers) in the U.S. that are registered in a public list under the self-certification option of the Data Privacy Framework provide an adequate level of protection for data transfers. Whether the specific provider of this service is already certified can be found here: https://www.dataprivacyframework.gov/s/participant-search
Videos from the Vimeo platform are integrated on our website.
If you call up the Internet pages of our online offer that are provided with a Vimeo plugin, a connection to the Vimeo servers is established and the plugin is displayed. This transmits your IP address to the Vimeo server, as well as the information which of our Internet pages you have visited. Furthermore, Vimeo stores information about which website a user uses the Videmo service and which activities he or she performs on our website. These activities include, among other things, session duration, bounce rate or on which button a user has clicked on the website with built-in Vimeo function. Vimeo may track and store these activities through the use of cookies or similar technologies.
If you are logged in as a member of Vimeo in the process, Vimeo assigns this information to your personal user account. When using the plugin, such as clicking on the start button of a video, this information is also assigned to your user account. You can prevent this assignment by logging out of your Vimeo user account before using our website.
Vimeo uses information to improve its own service and to communicate with the user in order to set its own targeted advertising measures.
The data remains stored by Vimeo until Vimeo no longer has an economic reason for storing it.
Provider: DataReporter GmbH, Zeileisstraße 6, 4600 Wels, Austria.
Purpose: Consent Management
Category: technically required
Recipient: EU, AT
Data processed: IP Address, Consent Data
Data subjects: Users
Technology: JavaScript call, Cookies, Swarmcrawler
Legal basis: Legitimate interest, consent (swarmcrawler to evaluate search results)
Website: https://www.datareporter.eu/
Further information: https://www.datareporter.eu/company/info
On our website, we use the Webcare tool for consent management. Webcare records and stores the decision of each user of our website. Our Consent Banner ensures that statistical and marketing technologies such as cookies or external tools are only set or started if the user has expressly consented to their use.
We store information on the extent to which the user has confirmed the use of cookies. The user's decision can be revoked at any time by accessing the cookie setting and managing the declaration of consent. Existing cookies are deleted after revocation of consent. For the storage of information about the status of the consent of the user, a cookie is also set, which is referred to in the cookie details. Furthermore, the IP address of the respective user(s) is transmitted to DataReporter's servers when this service is called up. The IP address is neither stored nor associated with any other data of the user, it is only used for the correct execution of the service.
With the help of Webcare, our website is regularly checked for technologies relevant to data protection. This investigation is only carried out for those users who have expressly given their consent (for statistical or marketing purposes). The search results of the users are evaluated by Webcare in an anonymous form and only in relation to technologies and used for the fulfillment of our information obligations. To start the Swarmcrawler technology, a request is sent to our servers and the IP address of the user is transmitted for the purpose of data transfer. Servers are selected which are geographically close to the respective location of the user. It can be assumed that for users within the EU, a server with a location within the EU will also be selected. The IP address of the user is not stored and is removed immediately after the end of the communication.
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC (USA)
Purpose: Integration of Video Content, Collection of Statistical Data
Category: Statistics
Recipients: EU, USA
Data processed: IP Address, Website Visit Details, User Data
Data subjects: Users
Technology: JavaScript Call, Cookies, Device Fingerprinting, Local Storage
Legal basis: Consent, Data Privacy Framework, https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt000000001L5AAI&status=Active
Website: https://www.youtube.com
Further information: https://www.youtube.com/intl/ALL_at/howyoutubeworks/user-settings/privacy/
https://policies.google.com/privacy
https://safety.google/intl/en/principles/
https://support.google.com/youtube/answer/10364219?hl=en
On our website, we use the YouTube service to embed videos.
We have activated the extended data protection mode on YouTube. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they watch a video. However, the disclosure of data to YouTube partners is not excluded by the extended data protection mode.
As soon as you start a YouTube video, a connection to YouTube's servers is established. This tells YouTube which of our pages you have visited. If you are logged into your YouTube account, you thereby enable YouTube to assign your surfing behaviour directly to your personal profile. This can be prevented by logging out of your account.
Furthermore, YouTube can save various cookies on your end device after starting a video or use comparable technologies (e.g. device fingerprinting). YouTube also uses the local storage on your end device. In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve the user experience and prevent fraud attempts
Cookies are small text files that are stored on your computer, tablet computer or smartphone when you visit a website using your browser. These files do no harm and serve only to recognize the website visitor. On your next visit to the website using the same device, the information stored in cookies may subsequently be returned either to the website ("First Party Cookie") or to another website to which the cookie belongs ("Third Party Cookie").
You can set your browser so that the storage of cookies is generally prevented or you are asked each time whether you agree to the setting of cookies. Once set, you can delete cookies at any time. How this works can be found in the help function of your browser.
Technically necessary cookies are used to enable the technical operation of a website and make it functional for you. The use is based on our legitimate interest to provide a technically flawless website. However, you can generally disable the use of cookies in your browser. <br />
| Surname | Purpose | Creator | Storage time | Domain |
|---|---|---|---|---|
| cookieconsent_mode | contains the information to what extent the user has confirmed the use of cookies. | DataReporter GmbH | 12 months | www.frischeis.ba |
| cookieconsent_status | contains the information to what extent the user has confirmed the use of cookies. | DataReporter GmbH | 12 months | www.frischeis.ba |
| PHPSESSID | counts the number of sessions and assigns an anonymous identifier to each visitor. | PHP | Session | www.frischeis.ba |
Statistics cookies collect information about how websites are used to improve their attractiveness, content and functionality. A use takes place only with your consent and only as long as you have not deactivated the respective cookie.
| Surname | Purpose | Creator | Storage time | Domain |
|---|---|---|---|---|
| _ga | Contains information to help distinguish users from the page. Gathers data about user visits, such as which pages are relevant. | 1 year | frischeis.ba | |
| _ga_(GA4-ID) | Contains information to help distinguish users from the page. Gathers data about user visits, such as which pages are relevant. | Session | www.frischeis.ba | |
| _gat_(GA-ID) | Contains information to help distinguish users from the page. Gathers data about user visits, such as which pages are relevant. | 1 minute | frischeis.ba | |
| _gid | Contains information to help distinguish users from the page. Gathers data about user visits, such as which pages are relevant. | 1 day | frischeis.ba |
Marketing cookies come from external advertising companies and are used to collect information about the websites visited by the user. A use takes place only with your consent and only as long as you have not deactivated the respective cookie.
| Surname | Purpose | Creator | Storage time | Domain |
|---|---|---|---|---|
| _uetsid | registers a unique ID that identifies and recognizes the user. Used for targeted advertising. | Microsoft Bing | 1 day | frischeis.ba |
| _uetvid | registers a unique ID that identifies and recognizes the user. Used for targeted advertising. | Microsoft Bing | 1 year | frischeis.ba |
| MSPTC | registers a unique ID that identifies and recognizes the user. Used for targeted advertising. | 1 year | bing.com | |
| MUID | registers a unique ID that identifies and recognizes the user. Used for targeted advertising. | Bing | 1 year | bing.com |
| NID | registers a unique ID that identifies and recognizes the user. Used for targeted advertising. | www.google.com |